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Susan Norton


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As Chief of Staff for the City of Fayetteville, Susan Norton works directly with the Mayor to implement City Council policy initiatives. Susan supervises the administrative leadership team to deliver city services, develop budgets, oversee initiatives and implement master plans. Susan researches and evaluates plans, policies and objectives and works directly with all levels of government. She serves as liaison to both federal and state legislators on a variety of municipal advocacy initiatives, including committee roles with the National League of Cities and Arkansas Municipal League. A 47-year resident of Fayetteville, Norton earned a Bachelor of Arts in English and a Master of Arts in Communications from the University of Arkansas. Currently, Norton volunteers in executive leadership roles for the nine-state MidAmerica GIS Consortium and the Arkansas Academy of Computing. Norton’s career spans 38 years in public service at varying levels of leadership at the University of Arkansas, the State of Arkansas, and the City of Fayetteville. Her career has been focused in policy and research for the advocacy of public interests, particularly in the advancement of digital equity and universal access to high speed, affordable broadband, and the development of data in support of the National Spatial Data Infrastructure and geospatial technologies. Positions in IT over her career were mostly in the public sector at the University of Arkansas, the State of Arkansas and Fayetteville Public Schools. She also provides independent consulting and planning for IT projects.

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